Xtra Classes help

Accounts and class access

Use the username and password supplied by your teacher or school. If you cannot see a lesson, quiz or assignment, ask your teacher to check your classroom membership and the work assigned to you. If account authorization is needed, your teacher can review it in Student access.

For app or account help, email support@claudiusengland.com. Include that you are using Xtra Classes and describe the issue. Never send your password or a child’s identity documents.

Request account and data deletion

1. In the app, sign in and open Account & privacy from the account icon.
2. Select the account-deletion request and confirm you want the request recorded.
3. Your school or support team will verify your identity or authority, review the account and learning records, and confirm the outcome.

If you cannot sign in, email support@claudiusengland.com with the subject Xtra Classes account deletion, your username or account email, and your school name. Parents/guardians may request deletion of their child’s account. We will ask for any additional verification through the appropriate school or support process.

A verified deletion request covers the Xtra Classes account profile and associated personal learning data, including submissions, feedback and classroom communications. Limited records may be retained where required for school recordkeeping, legal obligations, security or disputes. We will explain applicable retention when handling the request. Deletion of Xtra Classes data does not automatically delete a separate Creator Library or other service account.

Files you exported or downloaded to your own device or another service must also be removed there if you no longer want them.

Delete specific data and keep your account

You can request deletion of specific Xtra Classes records without closing your account.

1. Email support@claudiusengland.com with the subject Xtra Classes data deletion.
2. Include your username or account email, school name, and a description of the records you want deleted, such as a submission, uploaded file, feedback or classroom communication. Do not send passwords, identity documents or copies of sensitive student work.
3. Support or your school will verify your identity or authority and confirm what can be deleted while keeping your account open. Parents/guardians may make a request for their child.

Some records may need to be kept for school recordkeeping, legal obligations, security or disputes. We will explain any applicable retention period and the outcome when handling your request. Copies you downloaded or exported must be removed separately from those locations.

Report content or a concern

Tell your teacher or school administrator about unsuitable class content or behavior. You can also report a concern to support@claudiusengland.com, identifying the class and lesson involved. Avoid forwarding sensitive student work unless support requests it through an appropriate channel.