Privacy Policy

Introduction

Creator Library is operated under the Claudius England brand. This policy applies to the Claudius England website, the Creator Library mobile app, and related account, subscription, download, and licensing services. Our goal is to describe our practices clearly so users and platform reviewers understand what information is used to operate the service.

Information We Collect

• Contact and account details you provide, such as your name, email address, password, and account preferences.
• Account-related records needed to manage access, favorites, download history, licensing activity, and subscription status.
• Transaction and billing status details required to confirm purchases or subscriptions. Full payment card numbers are not stored by our website or app.
• Media and licensing records connected to downloads, purchased items, subscription usage, or license verification.
• Technical and security information such as IP address, device or browser details, app version, login activity, and basic server logs used to maintain and protect the service.
• Support messages and related information you send when you contact us.

How We Use Information

• To create and manage user accounts.
• To authenticate users and provide access to Creator Library features.
• To process purchases, subscriptions, downloads, and licensing-related actions.
• To provide customer support, account recovery, and service communications.
• To maintain security, detect misuse, prevent fraud, and improve service reliability.
• To understand product performance and address technical issues.

Account Information

When you create a Creator Library account, we store the information necessary to identify your account, sign you in securely, and provide access to the features associated with your plan or purchase history. If you update your account details, we use the updated information for future account management and support.

Purchases and Subscriptions

If you purchase digital products or subscribe to Creator Library services, we receive the records necessary to complete the transaction, confirm payment status, manage access, and keep required business and tax records. Payment processing may be handled by third-party payment or platform providers. We do not store full payment card details on our own systems.

Media, Downloads, and Licensing

Creator Library may store records related to media browsing, download history, license entitlements, and certificate or verification activity so users can access purchased or subscribed content and so we can enforce licensing terms, verify eligibility, and respond to support requests about digital media usage.

Analytics and App Performance

Depending on the features in use and the service tools enabled for the website or app, we may receive limited analytics, diagnostic, or performance information to understand how the service is functioning, identify crashes or errors, and improve reliability. This can include details such as device type, operating system, app version, error logs, request timing, and general feature usage patterns.

Third-Party Services

We may use third-party providers to operate or support parts of the service, including hosting, infrastructure, payment processing, email delivery, platform distribution, and, where enabled, analytics or diagnostics services.

These providers receive only the information reasonably necessary to perform their role and are expected to handle data in accordance with their own privacy and security obligations.

Data Sharing

We do not sell personal information. We may share information with service providers who help us operate the website or app, with payment and platform partners involved in transactions, when a user requests support that requires account review, or when disclosure is required by law, regulation, legal process, or to protect the rights, safety, and security of our users or services.

Data Retention

We retain information for as long as necessary to provide the service, maintain account access, preserve download and licensing records, satisfy legal or financial obligations, resolve disputes, and protect against fraud or abuse. When information is no longer reasonably needed, we may delete it or anonymize it.

Account Deletion

Users may request account deletion and data removal by contacting support at support@claudiusengland.com.

When we receive a verified deletion request, we will review the account and remove or anonymize personal data where appropriate, subject to any information we must keep for lawful business, tax, security, fraud prevention, or licensing recordkeeping purposes.

Children’s Privacy

Creator Library is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, contact us and we will review and address the issue.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, alteration, or disclosure. No method of online transmission or storage is completely secure, so we cannot guarantee absolute security.

User Rights

Depending on your location, you may have rights to request access to your personal information, request correction, request deletion, object to certain processing, or request a copy of information associated with your account. To make a request, contact support@claudiusengland.com.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to the service, legal requirements, or operational practices. When we make material changes, we will update the effective date shown on this page.